Welcome! Activate your SIM here.
Contact Us
  • We accept: PayPal, Credit Card, Apple Pay, Google Pay
  • Unfortunately, direct debit and bank transfers are not accepted.
  • No PayPal? No problem!
    Select 'Pay Without a PayPal Account' and follow the on-screen instructions.
  • Yes, save on bulk SIM card purchases! Here's what you can get:
    • 5% off for 3 SIM cards or more (use code Group-discount-5%).
    • 10% off for 5 SIM cards or more (use code Group-discount-10%).
    • 15% off for 10 SIM cards or more (use code Group-discount-15%).
  • During checkout, look for the 'Discount code or gift card' field on the right side of your shopping cart.
    Enter your code there and click 'Apply' to see the discount reflected in your total.
  • SIM card options vary depending on the specific plan you purchased.
    To provide the most accurate information about your SIM card's features and options, please enter your order number and card serial number below. We'll be happy to help you find the details you need.
  • Yes, you can make local calls with your SIM card! Here's a quick breakdown:
    • T-Mobile SIM: Local calls are included.
    • Roaming Add-On: You can also make local calls in the country you're visiting (e.g., Canada or Mexico).
  • Not sure? Please enter your order number and card serial number below. We'll be happy to help you find the details you need.
  • Our Prepaid SIM cards come with a phone number that you'll receive during activation.
  • Data-only SIM cards don't have phone numbers.
  • Unsure about yours? Please enter your order number and card serial number below. We'll be happy to help you find the details you need.
SMS sending/receiving depends on your SIM card:
  • US/North America (USA, Canada, Mexico): Yes, you can send and receive SMS.
  • Other regions: Please enter your order number and card serial number below. We'll be happy to help you find the details you need.
Yes, you can recharge most of our SIM cards! Here's how to find out:
  1. Visit our recharge page:
    https://travsim.com/pages/recharge
  2. Enter your SIM card serial number and click 'Continue'.
  3. If you see recharge options and costs, you can recharge! The prices will be displayed there.
Can't see any options? Your SIM card might not be eligible for recharge.
  • EU: 2-7 working days
  • Outside EU: 14-21 working days (varies by country)
For a more specific estimate: Check our delivery info page here: https://travsim.com/policies/shipping-policy
  • SIM Code = Serial Number!
    It's the same thing. You'll find it printed on the back of your physical SIM card. For eSIMs, check the activation code in your welcome email or the flyer you received by mail.
  • The US uses different frequencies than some other countries. To ensure your phone works there, we can easily verify its compatibility. Just send us your device's IMEI number!
    1. Here's how to find your IMEI number: Dial *#06# on your phone. This will display a unique number on your screen. That's your IMEI!
    2. Send your IMEI to us: Once you have your IMEI number, please enter it down below. We'll check compatibility for you and let you know if your device will work in the USA.
  • These SIM cards do not require a PIN number. You can insert and start using your SIM card without needing a PIN or any blocking code.
Here are two quick steps to try:
  1. Try a different browser: Open the registration page in a new browser window and try again.
  2. Still no luck? Contact us: If the issue persists, provide the following information for faster assistance:
    • SIM card number (if applicable)
    • EID number (find it in device settings or dial *#06#)
    • IMEI number (find it in device settings or dial *#06#)
    • Activation date
    • Order number (For Amazon orders, please attach a copy of your invoice.)
  • To change your activation details (name, travel date, email), you can update them through the activation form: travsim.com/pages/sim-activation
  • Or enter your details down below and our support team will chnage it for you. We'll be happy to help!
  • It's easy! You'll receive it during activation on the date you selected when you registered your SIM card.
  • Didn't receive your number? Please enter your details below. We'll be happy to help you find the details you need.
  • Your SIM card activation is scheduled for the date you selected during registration! You'll receive a confirmation email on that day letting you know it's ready to use.
Your activation email is your confirmation! It lets you know your SIM card is ready to use and will include:
  • Activation confirmation
  • (For calling SIMs) Your phone number
  • (For calling SIMs) Any necessary settings
  • If you have any questions about the email or settings, our support team is happy to help! https://travsim.com/pages/contact
  • Please enter your SIM code down below to find out how to check your data usage.
  • If you entered your SIM code and nothing happened you can not directly see data usage on the SIM card itself. But you can easily check it on your phone! Go to your mobile phone settings and look for 'mobile data consumption' (or similar wording).
  • Still need help? Please enter your details down below and a customer service agent will be happy to assist you.
  • To check your T-Mobile data usage, please dial #WEB# or #932# to check your data usage.
  • You cannot view the data usage directly for your SIM card. However, you can check this in the settings of your mobile phone under mobile data consumption.
  • You can also send us the SIM code and telephone number of your SIM card and we will check it for you.
  • To check your data consumption, please download the Three App on the Google Play for Android devices and on the App Store for iOS devices.
  • You cannot view the data usage directly for your SIM card. However, you can check this in the settings of your mobile phone under mobile data consumption.
  • You cannot view the data usage directly for your SIM card. However, you can check this in the settings of your mobile phone under mobile data consumption.
  • You cannot view the data usage directly for your SIM card. However, you can check this in the settings of your mobile phone under mobile data consumption.
  1. Connect:
    Ensure a stable Wi-Fi or mobile data connection.
     
  2. Activate & Download:
    Once activated on our end, you'll receive a notification to install the eSIM. If you did not please follow the next step.
     
  3. Manually Activate:
    No notification or download? Scan the QR code below (or follow your phone's instructions).

    T-Mobile
     
  4. Still no luck?
    If these steps did not resolve your issue, please select > “Not finding what you need” from the dropdown above and provide us with all your information. We will get back to you as soon as possible.
  1. Update & Restart:
    • Ensure your device software is up-to-date.

  2. Network Reset (Recommended):
    • iPhone: Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Enter your device passcode.
    • Android: Go to Settings > General Management (or System Management) > Reset > Reset Network Settings.

      This will clear network configurations that might cause PDP Authentication errors.

  3. Advanced Troubleshooting (if Reset Network Settings does not work): Reset All Settings (Caution: This will erase Wi-Fi passwords, Bluetooth connections, etc.)
    • iPhone: Go to Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. Enter your device passcode.
    • Andoird: Go to Settings > General Management (or System Management) > Reset > Reset All Settings.

  4. APN Reset:
    • iPhone: Go to Settings > Mobile Service / Mobile Data / Cellular > Select your travSIM provided SIM > Mobile Data Network > Reset Settings
    • Android: Go to Settings > Connections > Mobile Networks > Access Point Names > Tap the More options icon (three vertical lines) > Reset to default > Reset > Select Correct SIM Service

  5. Additional Tips:
    • Make sure you have a stable Wi-Fi or mobile data connection while installing an eSIM.
    • If prompted, enter the correct APN settings provided by travSIM.
    • Phrasing for device settings might vary slightly depending on the device model and version.

  6. Still no luck?
    • If these steps did not resolve your issue, please select > “Not finding what you need” from the dropdown above and provide us with all your information.
    • We will get back to you as soon as possible.
    • Remember to attach a screenshot of the error message.
Here's How to Fix It:
  1. Restart Your Phone:
    • A simple restart can often resolve minor glitches that might prevent your phone from recognising the SIM card.
       
  2. Check the SIM Card:
    • Placement: Make sure the SIM card is inserted correctly in the SIM card tray.
    • Cleanliness: Gently wipe the SIM card with a dry cloth to remove any dirt or debris.
    • Damage: Inspect the SIM card for any visible scratches or cracks. If damaged, you'll likely need a replacement.
       
  3. Toggle Airplane Mode:
    • Turning Airplane Mode on and off can sometimes refresh the phone's connection to the network and potentially recognise the SIM card.
       
  4. Try a Different Phone (if possible):
    • If you have another phone compatible with your SIM card, insert it and see if it's recognised.
    • This will help determine if the issue lies with the SIM card itself or your phone.
     
  5. Update Your Phone's Software:
    • Outdated software can sometimes cause compatibility issues. Check for any available software updates on your phone and install them if necessary.
       
  6. Still no luck?
    • If your phone has a dual SIM tray, make sure you're inserting the SIM card in the correct slot.
    • Consult your phone's user manual for specific SIM card insertion instructions for your device model.
       
    • If these steps did not resolve your issue, please select > “Not finding what you need” from the dropdown above and provide us with all your information.
    • We will get back to you as soon as possible.
    • Remember to attach a screenshot of the error message.
Please provide us with the following information.
Please provide us with the following information.
Please provide us with the following information.
  1. Check Your Signal Strength:
    • Look for signal bars on your phone's status bar. Low or no bars indicate a weak signal which could explain the network issue.
       
  2. Manually Search for Networks:
    • Go to your phone's Settings and find the option for 'Mobile Networks' or 'Cellular Data' (depending on your phone model).
    • Look for a menu option related to 'Network Selection' or 'Manual network search.'
    • Select 'Search for networks' and wait for available networks to appear.
       
  3. Connect to the Appropriate Network:
    • If you're in the USA, look for the T-Mobile network and try connecting to it. If T-Mobile network is not dicplayed you might be outside of it's coverage range.
    • If you're in Canada or Mexico, you might see several networks listed. Try connecting to each one individually to see if you can establish a connection.
       
  4. Restart Your Phone:
    • A simple restart can sometimes resolve temporary network glitches.
       
  5. Check for Software Updates:
    • Outdated phone software might cause network compatibility issues. Check for any available software updates and install them if necessary.
       
  6. Try Your SIM Card in Another Device / Travelling Companion’s Phone (if possible):
    • If you have another phone compatible with your SIM card, insert it and see if you get a network connection. This helps identify if the issue lies with the SIM card or your phone.
    • If you're traveling with someone else, see if you can temporarily insert your SIM card into their phone (assuming it's compatible). This can help determine if the issue lies with the SIM card or your phone.
       
  7. Still no luck?
    • If these steps did not resolve your issue, please select > “Not finding what you need” from the dropdown above and provide us with all your information.
    • We will get back to you as soon as possible.
    • Remember to attach a screenshot of the error message.
  1. How to make international calls:
    • If you want to make international calls, please first make sure that you chose the international calls option when you purchased it.
    • To call a country outside the U.S., dial + followed by the country code, city code (if necessary), and local number without the leading zero.
    • E.g. if you want to call this German number 033812692595 please dial +4933812692595
       
  2. Check Your Signal Strength:
    • Look for signal bars on your phone's status bar. Low or no bars indicate a weak signal which could explain the network issue.
       
  3. Manually Search for Networks:
    • Go to your phone's Settings and find the option for 'Mobile Networks' or 'Cellular Data' (depending on your phone model).
    • Look for a menu option related to 'Network Selection' or 'Manual network search.'
    • Select 'Search for networks' and wait for available networks to appear.
       
  4. Connect to the Appropriate Network:
    • If you're in the USA, look for the T-Mobile network and try connecting to it. If T-Mobile network is not dicplayed you might be outside of it's coverage range.
    • If you're in Canada or Mexico, you might see several networks listed. Try connecting to each one individually to see if you can establish a connection.
       
  5. Restart Your Phone:
    • A simple restart can sometimes resolve temporary network glitches.
       
  6. Check for Software Updates:
    • Outdated phone software might cause network compatibility issues. Check for any available software updates and install them if necessary.
       
  7. Try Your SIM Card in Another Device / Travelling Companion’s Phone (if possible):
    • If you have another phone compatible with your SIM card, insert it and see if you get a network connection. This helps identify if the issue lies with the SIM card or your phone.
    • If you're traveling with someone else, see if you can temporarily insert your SIM card into their phone (assuming it's compatible). This can help determine if the issue lies with the SIM card or your phone.
       
  8. Still no luck?
    • If these steps did not resolve your issue, please select > “Not finding what you need” from the dropdown above and provide us with all your information.
    • We will get back to you as soon as possible.
    • Remember to attach a screenshot of the error message.
  1. Make sure the SIM is inserted into SIM slot 1.
  2. Make sure the following settings are correct:
    • Mobile Data: On
    • APN (Access Point Names): ): fast.t-mobile.com
    • Data roaming: On
  3. Turn your phone off completely and turn it back on. See if this fixed the problem. If the problem is still not resolved, remove the SIM.
    • On Andriod delete all APNs.
    • On iPhone reset network settings.

    Then switch off the smartphone completely, reinsert the SIM and restart. After 1-2 minutes the smartphone should have retrieved the APN information again, then please test it. Otherwise set the APN manually as shown below and then test.
Your APN is normally configured automatically. But if you need to configure it manually, proceed as follows in your phone’s settings:

For Android devices:
  • Got to Settings > WIFI and networks > Mobile networks > Access Point Names (APN)
  • On the section APN, enter fast.t-mobile.com and save.
For iOS devices:
  • Got to Settings > Mobile Data> Mobile Data Network
  • On the section APN, enter fast.t-mobile.com and go back.
Still no luck?
  • If these steps did not resolve your issue, please select > “Not finding what you need” from the dropdown above and provide us with all your information.
  • We will get back to you as soon as possible.
  • Remember to attach a screenshot of the error message.
  1. Check Your Signal Strength:
    • Look for signal bars on your phone's status bar. Low or no bars indicate a weak signal which could explain the network issue.
       
  2. Manually Search for Networks:
    • Go to your phone's Settings and find the option for 'Mobile Networks' or 'Cellular Data' (depending on your phone model).
    • Look for a menu option related to 'Network Selection' or 'Manual network search.'
    • Select 'Search for networks' and wait for available networks to appear.
       
  3. Connect to the Appropriate Network:
    • If you're in the USA, look for the LycaMobile network and try connecting to it. If LycaMobile network is not dicplayed you might be outside of it's coverage range.
       
  4. Restart Your Phone:
    • A simple restart can sometimes resolve temporary network glitches.
       
  5. Check for Software Updates:
    • Outdated phone software might cause network compatibility issues. Check for any available software updates and install them if necessary.
       
  6. Try Your SIM Card in Another Device / Travelling Companion’s Phone (if possible):
    • If you have another phone compatible with your SIM card, insert it and see if you get a network connection. This helps identify if the issue lies with the SIM card or your phone.
    • If you're traveling with someone else, see if you can temporarily insert your SIM card into their phone (assuming it's compatible). This can help determine if the issue lies with the SIM card or your phone.
       
  7. Still no luck?
    • If these steps did not resolve your issue, please select > “Not finding what you need” from the dropdown above and provide us with all your information.
    • We will get back to you as soon as possible.
    • Remember to attach a screenshot of the error message.
  1. How to make international calls:
    • Simply dial 011 followed by the country code you are calling without the leading zero.
    • E.g. For example, if you were calling Romania from the US, you would dial 011- 40377 881276.
       
  2. Check Your Signal Strength:
    • Look for signal bars on your phone's status bar. Low or no bars indicate a weak signal which could explain the network issue.
       
  3. Manually Search for Networks:
    • Go to your phone's Settings and find the option for 'Mobile Networks' or 'Cellular Data' (depending on your phone model).
    • Look for a menu option related to 'Network Selection' or 'Manual network search.'
    • Select 'Search for networks' and wait for available networks to appear.
       
  4. Connect to the Appropriate Network:
    • If you're in the USA, look for the LycaMobile and try connecting to it. If LycaMobile network is not dicplayed you might be outside of it's coverage range.
       
  5. Restart Your Phone:
    • A simple restart can sometimes resolve temporary network glitches.
       
  6. Check for Software Updates:
    • Outdated phone software might cause network compatibility issues. Check for any available software updates and install them if necessary.
       
  7. Try Your SIM Card in Another Device / Travelling Companion’s Phone (if possible):
    • If you have another phone compatible with your SIM card, insert it and see if you get a network connection. This helps identify if the issue lies with the SIM card or your phone.
    • If you're traveling with someone else, see if you can temporarily insert your SIM card into their phone (assuming it's compatible). This can help determine if the issue lies with the SIM card or your phone.
       
  8. Still no luck?
    • If these steps did not resolve your issue, please select > “Not finding what you need” from the dropdown above and provide us with all your information.
    • We will get back to you as soon as possible.
    • Remember to attach a screenshot of the error message.
  1. Make sure the SIM is inserted into SIM slot 1.
  2. Make sure the following settings are correct:
    • Mobile Data: On
    • APN (Access Point Names): ): data.lycamobile.com
    • Data roaming: On
  3. Turn your phone off completely and turn it back on. See if this fixed the problem. If the problem is still not resolved, remove the SIM.
    • On Andriod delete all APNs.
    • On iPhone reset network settings.
    Then switch off the smartphone completely, reinsert the SIM and restart. After 1-2 minutes the smartphone should have retrieved the APN information again, then please test it. Otherwise set the APN manually as shown below and then test.

    If this doesn't solve the connection problem, please send us screenshots of the errors messages you get and of your settings (Data Roaming, APN).
Your APN is normally configured automatically. But if you need to configure it manually, proceed as follows in your phone’s settings:

For Android devices:
  • Got to Settings > WIFI and networks > Mobile networks > Access Point Names (APN)
  • On the section APN, enter data.lycamobile.com and save.
For iOS devices:
  • Got to Settings > Mobile Data> Mobile Data Network
  • On the section APN, enter data.lycamobile.com and go back.
Still no luck?
  • If these steps did not resolve your issue, please select > “Not finding what you need” from the dropdown above and provide us with all your information.
  • We will get back to you as soon as possible.
  • Remember to attach a screenshot of the error message.
  1. Check Your Signal Strength:
    • Look for signal bars on your phone's status bar. Low or no bars indicate a weak signal which could explain the network issue.
       
  2. Manually Search for Networks:
    • Go to your phone's Settings and find the option for 'Mobile Networks' or 'Cellular Data' (depending on your phone model).
    • Look for a menu option related to 'Network Selection' or 'Manual network search.'
    • Select 'Search for networks' and wait for available networks to appear.
       
  3. Connect to the Appropriate Network:
    • Select each network one by one. After selecting a network, please test the network by going on to the internet.
    • If the selected network is not working, please go back to the network selection screen, select an new network and continue with this process.
  4. Restart Your Phone:
    • A simple restart can sometimes resolve temporary network glitches.
       
  5. Check for Software Updates:
    • Outdated phone software might cause network compatibility issues. Check for any available software updates and install them if necessary.
       
  6. Try Your SIM Card in Another Device / Travelling Companion’s Phone (if possible):
    • If you have another phone compatible with your SIM card, insert it and see if you get a network connection. This helps identify if the issue lies with the SIM card or your phone.
    • If you're traveling with someone else, see if you can temporarily insert your SIM card into their phone (assuming it's compatible). This can help determine if the issue lies with the SIM card or your phone.
       
  7. Still no luck?
    • If these steps did not resolve your issue, please select > “Not finding what you need” from the dropdown above and provide us with all your information.
    • We will get back to you as soon as possible.
    • Remember to attach a screenshot of the error message.
  1. How to make international calls:
    • Unfortunately you will not be able to make calls outside of Europe in the traditional sense.
    • You can still however make calls using applications such as WhatsApp, Face Time, Messenger, etc.
    • If you are in a European country and still struggling to make a call please follow the steps below.
       
  2. Check Your Signal Strength:
    • Look for signal bars on your phone's status bar. Low or no bars indicate a weak signal which could explain the network issue.
       
  3. Manually Search for Networks:
    • Go to your phone's Settings and find the option for 'Mobile Networks' or 'Cellular Data' (depending on your phone model).
    • Look for a menu option related to 'Network Selection' or 'Manual network search.'
    • Select 'Search for networks' and wait for available networks to appear.
       
  4. Connect to the Appropriate Network:
    • Select each network one by one. After selecting a network, please test the network by going on to the internet.
    • If the selected network is not working, please go back to the network selection screen, select an new network and continue with this process.
       
  5. Restart Your Phone:
    • A simple restart can sometimes resolve temporary network glitches.
       
  6. Check for Software Updates:
    • Outdated phone software might cause network compatibility issues. Check for any available software updates and install them if necessary.
       
  7. Try Your SIM Card in Another Device / Travelling Companion’s Phone (if possible):
    • If you have another phone compatible with your SIM card, insert it and see if you get a network connection. This helps identify if the issue lies with the SIM card or your phone.
    • If you're traveling with someone else, see if you can temporarily insert your SIM card into their phone (assuming it's compatible). This can help determine if the issue lies with the SIM card or your phone.
       
  8. Still no luck?
    • If these steps did not resolve your issue, please select > “Not finding what you need” from the dropdown above and provide us with all your information.
    • We will get back to you as soon as possible.
    • Remember to attach a screenshot of the error message.
  1. Make sure the SIM is inserted into SIM slot 1.
  2. Make sure the following settings are correct:
    • Mobile Data: On
    • APN (Access Point Names): ): three.co.uk
    • Data roaming: On
  3. Turn your phone off completely and turn it back on. See if this fixed the problem. If the problem is still not resolved, remove the SIM.
    • On Andriod delete all APNs.
    • On iPhone reset network settings.
    Then switch off the smartphone completely, reinsert the SIM and restart. After 1-2 minutes the smartphone should have retrieved the APN information again, then please test it. Otherwise set the APN manually as shown below and then test. If this doesn't solve the connection problem, please send us screenshots of the errors messages you get and of your settings (Data Roaming, APN).
Your APN is normally configured automatically. But if you need to configure it manually, proceed as follows in your phone’s settings:

For Android devices:
  • Got to Settings > WIFI and networks > Mobile networks > Access Point Names (APN)
  • On the section APN, enter three.co.uk and save.
For iOS devices:
  • Got to Settings > Mobile Data> Mobile Data Network
  • On the section APN, enter three.co.uk and go back.
Still no luck?
  • If these steps did not resolve your issue, please select > “Not finding what you need” from the dropdown above and provide us with all your information.
  • We will get back to you as soon as possible.
  • Remember to attach a screenshot of the error message.
  1. Check Your Signal Strength:
    • Look for signal bars on your phone's status bar. Low or no bars indicate a weak signal which could explain the network issue.
       
  2. Manually Search for Networks:
    • Go to your phone's Settings and find the option for 'Mobile Networks' or 'Cellular Data' (depending on your phone model).
    • Look for a menu option related to 'Network Selection' or 'Manual network search.'
    • Select 'Search for networks' and wait for available networks to appear.
       
  3. Connect to the Appropriate Network:
    • Select each network one by one. After selecting a network, please test the network by going on to the internet.
    • If the selected network is not working, please go back to the network selection screen, select an new network and continue with this process.
  4. Restart Your Phone:
    • A simple restart can sometimes resolve temporary network glitches.
       
  5. Check for Software Updates:
    • Outdated phone software might cause network compatibility issues. Check for any available software updates and install them if necessary.
       
  6. Try Your SIM Card in Another Device / Travelling Companion’s Phone (if possible):
    • If you have another phone compatible with your SIM card, insert it and see if you get a network connection. This helps identify if the issue lies with the SIM card or your phone.
    • If you're traveling with someone else, see if you can temporarily insert your SIM card into their phone (assuming it's compatible). This can help determine if the issue lies with the SIM card or your phone.
       
  7. Still no luck?
    • If these steps did not resolve your issue, please select > “Not finding what you need” from the dropdown above and provide us with all your information.
    • We will get back to you as soon as possible.
    • Remember to attach a screenshot of the error message.
  • How to make calls:
    • Unfortunately you will not be able to make calls with this SIM card in the traditional sense as this is a data only SIM.
    • You can still however make calls using applications such as WhatsApp, Face Time, Messenger, etc.
  • Still no luck?
    • If these steps did not resolve your issue, please select > “Not finding what you need” from the dropdown above and provide us with all your information.
    • We will get back to you as soon as possible.
    • Remember to attach a screenshot of the error message.
  1. Make sure the SIM is inserted into SIM slot 1.
  2. Make sure the following settings are correct:
    • Mobile Data: On
    • APN (Access Point Names): ): movistar.es
    • Data roaming: On
  3. Turn your phone off completely and turn it back on. See if this fixed the problem. If the problem is still not resolved, remove the SIM.
    • On Andriod delete all APNs.
    • On iPhone reset network settings.
    Then switch off the smartphone completely, reinsert the SIM and restart. After 1-2 minutes the smartphone should have retrieved the APN information again, then please test it. Otherwise set the APN manually as shown below and then test. If this doesn't solve the connection problem, please send us screenshots of the errors messages you get and of your settings (Data Roaming, APN).
Your APN is normally configured automatically. But if you need to configure it manually, proceed as follows in your phone’s settings:

For Android devices:
  • Got to Settings > WIFI and networks > Mobile networks > Access Point Names (APN)
  • On the section APN, enter movistar.es and save.
For iOS devices:
  • Got to Settings > Mobile Data> Mobile Data Network
  • On the section APN, enter movistar.es and go back.
Still no luck?
  • If these steps did not resolve your issue, please select > “Not finding what you need” from the dropdown above and provide us with all your information.
  • We will get back to you as soon as possible.
  • Remember to attach a screenshot of the error message.
  1. Check Your Signal Strength:
    • Look for signal bars on your phone's status bar. Low or no bars indicate a weak signal which could explain the network issue.
       
  2. Manually Search for Networks:
    • Go to your phone's Settings and find the option for 'Mobile Networks' or 'Cellular Data' (depending on your phone model).
    • Look for a menu option related to 'Network Selection' or 'Manual network search.'
    • Select 'Search for networks' and wait for available networks to appear.
       
  3. Connect to the Appropriate Network:
    • Select each network one by one. After selecting a network, please test the network by going on to the internet.
    • If the selected network is not working, please go back to the network selection screen, select an new network and continue with this process.
  4. Restart Your Phone:
    • A simple restart can sometimes resolve temporary network glitches.
       
  5. Check for Software Updates:
    • Outdated phone software might cause network compatibility issues. Check for any available software updates and install them if necessary.
       
  6. Try Your SIM Card in Another Device / Travelling Companion’s Phone (if possible):
    • If you have another phone compatible with your SIM card, insert it and see if you get a network connection. This helps identify if the issue lies with the SIM card or your phone.
    • If you're traveling with someone else, see if you can temporarily insert your SIM card into their phone (assuming it's compatible). This can help determine if the issue lies with the SIM card or your phone.
       
  7. Still no luck?
    • If these steps did not resolve your issue, please select > “Not finding what you need” from the dropdown above and provide us with all your information.
    • We will get back to you as soon as possible.
    • Remember to attach a screenshot of the error message.
  1. Make sure the SIM is inserted into SIM slot 1.
  2. Make sure the following settings are correct:
    • Mobile Data: On
    • APN (Access Point Names): ): airtelnet.es
    • Data roaming: On
  3. Turn your phone off completely and turn it back on. See if this fixed the problem. If the problem is still not resolved, remove the SIM.
    • On Andriod delete all APNs.
    • On iPhone reset network settings.
    Then switch off the smartphone completely, reinsert the SIM and restart. After 1-2 minutes the smartphone should have retrieved the APN information again, then please test it. Otherwise set the APN manually as shown below and then test. If this doesn't solve the connection problem, please send us screenshots of the errors messages you get and of your settings (Data Roaming, APN).
Your APN is normally configured automatically. But if you need to configure it manually, proceed as follows in your phone’s settings:

For Android devices:
  • Got to Settings > WIFI and networks > Mobile networks > Access Point Names (APN)
  • On the section APN, enter airtelnet.es and save.
For iOS devices:
  • Got to Settings > Mobile Data> Mobile Data Network
  • On the section APN, enter airtelnet.es and go back.
Still no luck?
  • If these steps did not resolve your issue, please select > “Not finding what you need” from the dropdown above and provide us with all your information.
  • We will get back to you as soon as possible.
  • Remember to attach a screenshot of the error message.
These are a few Frequently asked questions about our USA SIM cards:
  • The activation form is not work:
    • Please enter the SIM number 89.... without spaces, for T-Mobile USA with a capital F on the back..

  • Which activation date should I choose?
    • If the duration of your SIM card corresponds (is the same) with the duration of your stay, we recommend that you choose the day of your departure as the activation date.
    • If, on the other hand, your stay is much shorter than the duration of your SIM card, we recommend you activate it at least one day before your departure so that you receive all the information you need before your journey.

  • When should I insert the SIM card?
    • Preferably on the plane. After landing, switch on your smartphone or exit flight mode and everything will work automatically.

  • Change of travel dates:
    • Please change your travel dates before your card is activated. To do this, please fill in the online activation request form again, choosing the new dates. The old data will then be overwritten/changed.

  • Where to find the PUK for Lyca USA?
    • On the plastic card from which you broke the actual SIM chip.

  • Does the SIM have a PIN:
    • If the PIN is not on the SIM cardholder itself, it means there is no PIN. Should you find one on the SIM cardholder, that is the PIN of the SIM.

  • How do I make international calls from the United States?
    • If you have a T-Mobile SIM card , first make sure that you chose the international calls option when you purchased it.
    • To call a country outside the U.S., dial + followed by the country code, city code (if necessary), and local number without the leading zero.
    • E.g. if you want to call this German number 033812692595 please dial +4933812692595
       
    • If you have a Lycamobile SIM card , dial + followed by the country code, city code (if necessary), and local number without the leading zero.
      or
      Dial 011 + 49 + the number you want to call without the leading zero.
    • E.g. if you want to call this German number 033812692595 please dial 0114933812692595
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