Refund policy

You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last partial shipment or the last item. In order to exercise your right of withdrawal, you must inform us (travSIM GmbH, Friedrich-Franz Str. 19 Haus A, 14770 Brandenburg adH Germany Email: service@travsim.com) by means of a clear statement (e.g. a letter sent by post or email) about your decision to withdraw from this contract. If you have any questions, you can reach us at +1-7878226479 or +4933812692599 (USA and German landline from Monday to Friday from 8 a.m. to 6 p.m.).You can use the attached sample cancellation form, although this is not mandatory. In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

If you cancel this contract, we will have to pay you all payments we have received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction unless something different was expressly agreed with you under no circumstances will you be charged any fees as a result of this repayment. “We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier. You must deliver the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract to return or hand over. The deadline is met if you send the goods before the fourteen-day period has expired. You bear the direct costs of returning the goods.

You must return or hand over the goods immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract to (travSIM GmbH, Friedrich-Franz Str. 19 Haus A, 14770 Brandenburg adH Germany). The deadline is met if you send the goods before the fourteen-day period has expired. You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

If you conclude a mobile phone contract, if you have requested that the service begin during the cancellation period, you will have to pay an appropriate amount corresponding to the proportion of the data up to the time at which you inform us of your exercise of the right of cancellation in relation to this of the contract corresponds to the services already provided compared to the overall scope of the service provided for in the contract.

The revocation must be sent to:

travSIM GmbH,

Marcel Scheifhacken

Friedrich-Franz Str. 19 House A

14770 Brandenburg adH Germany

Telephone: +1-7878226479

Email: service@travsim.com

If you want to cancel the contract, please fill out this form and send it back to travSIM GmbH, Friedrich-Franz Str. 19 Haus A, 14770 Brandenburg adH Germany

service@travsim.com
service@travsim.de

- I/we* hereby revoke the contract concluded by me/us* for the purchase of the following goods/the provision of the following service.*

- Ordered on /received on*

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only for paper notification)

- Date

* Delete what is not applicable.

Our customer service is available to answer any questions, complaints, and objections you may have

Monday to Friday from 9:00 a.m. to 6:00 p.m. and

Saturday from 10:00 a.m. to 3:00 p.m.

under

service@travsim.com
service@travsim.de